Social media technician tasks
In this post, you
can ref task list of Social media technician in details. Based on this
task list, you can set up daily tasks, weekly tasks, monthly tasks.
I. List of Social
media technician duties:
1. Distribute
Intellectual Property, in digital or physical formats, in compliance with EA’s
security guidelines and within service levels.
2. Identify,
monitor, report, and resolve local hardware and software issues.
3. Report
and maintain media inventory levels.
4. Resolve
local service questions, requests or incidents within service levels.
5. Provide
regular training to local customers on service offerings including self-service
procedures.
6. Perform
other related tasks as necessary.
7. Identifies,
diagnoses, and resolves Level II problems for users of the network, personal
computer software and hardware,
computer software and hardware,
8. Provides
one-on-one end-user problem resolution either in person or over the phone for
OTSG user community.
II. List of Social
media technician qualifications
1. Strong
sense of personal ownership and accountability.
2. Excellent
verbal and written communication, interpersonal, and customer service skills.
3. Demonstrated
ability to work effectively in a fast-paced, high volume, deadline-driven
environment.
4. Experience
with different types of disc-based and other forms of media hardware and
software.
5. Experience
working and collaborating in a Shift Work Type Environment. Will be required to
work weekends and/or different shifts.
6. Must
have the ability to communicate complex technical problems concisely and
professionally to technical and non-technical audiences.
7. Team
player, but able to work well in an unsupervised environment.
8. Resourceful,
proactive and innovative - identifies issues and implements solutions, as
directed.
9. Ability
to perform PC hardware repairs and follow technical support documentation or
instructions.
10. Troubleshooting
experience with hardware, software, and network connectivity issues
11. Good
knowledge of Windows Operating Systems.
12. Organized
and has a strong attention to detail.