Social media representative activities
In this post, you
can ref key activities of Social media representative in details. Based
on this activity list, you can set up daily activities, weekly activities,
monthly activities.
I. List of Social
media representative duties:
1. Creatively
articulate information/business rules via excellent written and verbal
communication skills in both Spanish and English.
2. Provide
quality customer service through various online channels while establishing
long-term customer relations.
3. Accurately
respond to questions regarding billing and payments.
4. Sell
multiple entertainment products and services as well as hardware systems and
accessories.
5. Assist
customers with technical questions regarding installation, trouble shooting,
and hardware operation.
6. Assist
customer billing by accepting payments via credit card
7. Assist
Operations Department to determine viral issues to provide a higher level of
customer service.
8. Assist
in training and development of new or lower level staff.
II. List of Social
media representative qualifications
1. Fluent
in Spanish and English with the ability to read and write in both languages.
2. Ability
to read and interpret documents such as safety rules,
operating/maintenance/procedure instructions.
3. Ability
to write routine reports and correspondence.
4. Ability
to speak effectively before groups of customers or employees of organization.
5. Ability
to analyze data and present meaning and recommendations.
6. Ability
to calculate figures and amounts such as discounts, interest, commissions,
proportions, percentages, area, circumference, and volume.
7. Ability
to apply concepts of basic algebra and geometry.
8. Ability
to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form.
9. Ability
to deal with problems involving several concrete variables in standardized
situations
10. Creatively
articulate information/business rules via excellent written and verbal
communication skills in both Spanish and English.
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