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Saturday, March 2, 2013

Social media administrator tasks



Social media administrator tasks

In this post, you can ref task list of Social media administrator in details. Based on this task list, you can set up daily tasks, weekly tasks, monthly tasks.

I. List of Social media administrator duties:

        1.            Manages and maintains upgrades, patches, configuration, and overall administration health of the Jive 5.0/6.0 platform.
        2.            Works closely with the collaboration team and community managers to provide technical guidance, assistance and training when needed.
        3.            Maintains and updates the Jive administration console as needed.
        4.            Maintains high level of reliability for the Jive system enterprise-wide.
        5.            Partners with system administrators, SQL database administrators, network engineers, and other counterparts to manage the overall health of the entire hosted Jive stack as it operates with the network.
        6.            Monitors and flags performance of other application issues.
        7.            Resolves when possible, or seeks advice in Jives software community, or liaise with IT and the Jive technical team to address complex issues.
        8.            Works independently with the web application development team and/or vendors to resolve application or configuration related issues.
        9.            Manages application deployments, including plugins, widgets, and themes, adhering to change control policies.
    10.            Monitors case status and closure of Jive Support cases as they pertain to application functionality, system state and integration points within network.
    11.            Customizes or extends Jive platform by defining solutions for apps, widgets, or other web services to run as part of Jive platform.
    12.            Monitors hosted platform performance and SLAs.
    13.            Supports and maintains integration points with other enterprise applications (Active Directory, SharePoint, Outlook, etc.)

II. List of Social media administrator qualifications

        1.            Bachelor’s Degree in Computer Science is required.
        2.            Minimum of 7 to 10 years in Application Management/Systems Administration.
        3.            Extensive working experience with social media platform implementation and maintenance (e.g. Jive SBS 5.0 and higher), Microsoft SharePoint 2010/2013, and Microsoft SQL knowledge.
        4.            Extensive working experience in Java and .Net technologies, TCP/IP, DNS, HTTP, SMTP, Java, JavaScript, PHP.
        5.            Experience with Web 2.0 technologies, HTML and knowledge of web navigation design and architecture.
        6.            Ability to work in a fast-paced and dynamic environment.
        7.            Excellent analytical and problem-solving skills.
        8.            Excellent communication and interpersonal skills.
        9.            Strong customer facing technical presence with the ability to solve complex problems.
    10.            Good documentation and communication skills.
    11.            This positions can be based in - Monterey Park, CA or San Ramon, CA


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